RETURN AGAINST REFUND
From the date of receipt of your order, you have a period of 14 working days to return the products. Simply follow the instructions below:
- Send us an email at hello@louvini.com informing us of your intention to return the product(s) and the reason for the return.
- Once you have received our return email (usually within 24 hours), you can fill out the return card provided in the package and send everything to the following address:
Louvini Retours, 7 rue Louis David, 75116 PARIS, France
You can either return your order at your own expense or use our application to generate a return label using the following link:
CREATE A RETURN LABEL (ONLY FOR ORDERS IN FRANCE)
Important : A fee of 4.95 EUR will be deducted from your refund if you choose to use our application to generate the return label. Return labels can only be provided for orders within metropolitan France (and exclusively for returns against refund, not for exchanges).
If your order was delivered outside metropolitan France, please return your order at your own expense to the return address:
LOUVINI, 7 rue Louis David, 75116 Paris, France
We will contact you by email as soon as we have received your return at our premises. Refunds are processed within a maximum of 14 days, but usually, we are quicker ;-)
Conditions: The returned products must be intact, in perfect resale condition, and in their original packaging. You will be refunded by crediting the bank account or payment method used for the order. You can only proceed with returns for items purchased on our official e-shop. Gift cards and personalised cases are excluded from returns. We will not refund express delivery fees: Chronopost, Chronopost Europe, DHL, UPS, FedEx. If your return is subject to duty charges, they will be deducted from your refund. It is also possible that the order will be returned to sender.
